Terms of Service
Terms of Use
These Terms of Use and Conditions regulate the use of the website [www.xogangeurope.com (example URL)].
By navigating this website, you agree to the Terms of Use below.
Payment Authorization Failure
Should the payment for the order not be approved at the time of purchase, the order will be fully cancelled and no charge will appear on the buyer's statement.
If the payment has already been approved and consequently debited from your credit card statement, a purchase reversal (chargeback) will be requested. The reversal is processed by the credit card operator; therefore, the method, timing, and related matters are dependent exclusively on the credit card operator. We are not responsible for meeting their deadlines or resolving their specific issues.
Order Cancellation
If the product has already been dispatched, the purchase cannot be cancelled while it is in transit. The buyer may exercise their right of withdrawal (cancellation) upon receiving the product and sending it back to our warehouse.
To initiate a return for cancellation, you must submit your request to our customer service center within 14 calendar days of receiving the product (in accordance with the European Union's Right of Withdrawal).
If the product arrives at our distribution center without prior authorization from our center, the item will be rejected.
The buyer is responsible for the return of the product, which must be sealed in its original packaging and must be in the received condition, without any signs of use or damage.
If the purchase was made via a method other than credit card (e.g., bank transfer or local payment method), the refund will be processed via bank transfer to an account held by the person responsible for the order.
The refund period will depend on the data provided and standard banking procedures. The value restitution will only be processed after the return has been cleared by our quality control department.
The time frame for releasing the product for refund processing may be up to 5 business days after receipt at our distribution center.
If any of the return conditions are not met, the refund may be denied. In such a case, the product will be re-sent to the customer, and the order will be considered closed.
Damages to the Received Product
If there is apparent damage at the time of product delivery, you should accept the delivery and immediately report the issue to our customer service center. If an authorized third party (doorman, employee, receptionist, etc.) receives your order, they should be capable of checking the product's condition upon receipt and verifying any potential problems. It is extremely important that you communicate with our customer service center immediately about this situation.
In all cases, the time required for the product to be returned to our distribution center may vary, affecting the time frame for processing and sending a new product. The time frame for receiving the new product will essentially depend on the delivery region/postcode and the chosen return method.
Return for Withdrawal or Exchange
The option to return due to regret or withdrawal is valid exclusively for purchases made on the Xo Gang Europe website. The product must not show any signs of use or modification made by the customer.
The request must be made via email to our customer service (e.g., sac@xogangeurope.com) within 14 calendar days after receiving the product, as stipulated by the EU Right of Withdrawal.
When writing the email, please use “RETURN FOR WITHDRAWAL” in the subject field, and provide your full name, order number, and reason for return. After submitting this information, the customer will receive instructions on how to proceed.
We kindly ask that no product be sent before contacting one of our attendants.
The analysis period is up to 14 days from the date of product receipt. After the analysis, the customer will be informed about the order cancellation and the refund or STORE CREDIT, if desired.
XO GANG reserves the right not to accept the return of the product if it shows any sign of use or modification. In this case, the product will be re-sent to the customer.
We do not process exchanges if the product does not fit the customer; the responsibility for selecting the correct size lies with the customer.
Restitution of the Paid Amount
If the product is returned under the conditions described above, the restitution of the product value will be made after analysis, according to the payment method chosen by the customer at the time of purchase.
If the payment was made by credit card, the reversal may take up to two billing cycles from the date of the request, after confirmation of the return to XO GANG.
For payments made via other methods, the deposit will be made within 20 business days after confirmation of the return to Xo Gang.
The period for restitution/reversal of the paid amount begins after the product is received by XO GANG and its condition is verified. If the customer opts for STORE CREDIT, the shipping cost for the returned item will be covered by XO GANG.
Product Returned to Sender
We would like to emphasize that, after the product is dispatched, the responsibility for tracking the shipment code rests entirely with the customer. Unfortunately, the store cannot be held responsible for any losses of orders after posting.
In cases where the order returns to the sender and is subsequently lost, we regret to inform you that we will not be able to resend the product.
Thank you for your understanding, and we remain available for any questions.
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What our customers say
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Easy to use!
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Great value for money!
At first I thought it was too expensive for me... but wow, now I see why! The price is totally fair for the quality you get. It helped me go from page 5 to page 1 on Google. Absolutely awesome 😍
Thomas K.
It really works!
I was skeptical whether it would work as well in Germany. I've tried many tools that did nothing. But with this tool I doubled my traffic in 4 weeks! Works better than anything I've tested so far.
Sabine M.
Customer service is first-class!
I was worried about support since the shop isn't based in Germany. But the customer service is faster than most German providers! Had an issue and got help within 30 min — in German, too! All I can say is perfect.
Markus W.
Finally something trustworthy!
I hesitated because I've been disappointed online many times… but everything went great! All I can say: payment is 100% secure, GDPR-compliant, and you get exactly what's promised. No scam, truly professional!
Stefanie R.
Easy to use!
I'm 62 and not a tech expert lol. Still, I understood everything right away! The interface is super clear and you don't need a complicated manual. My online shop runs much better now and I save time. Thanks! 👍
Klaus B.
Best investment ever
As a small business owner I have to watch my budget. I was unsure if the investment would pay off... After 2 months: revenue is up 320%! It has paid for itself many times over. If you're in doubt, you should definitely try it.
Monika H.
Great value for money!
At first I thought it was too expensive for me... but wow, now I see why! The price is totally fair for the quality you get. It helped me go from page 5 to page 1 on Google. Absolutely awesome 😍
Thomas K.
It really works!
I was skeptical whether it would work as well in Germany. I've tried many tools that did nothing. But with this tool I doubled my traffic in 4 weeks! Works better than anything I've tested so far.
Sabine M.
Customer service is first-class!
I was worried about support since the shop isn't based in Germany. But the customer service is faster than most German providers! Had an issue and got help within 30 min — in German, too! All I can say is perfect.
Markus W.
Finally something trustworthy!
I hesitated because I've been disappointed online many times… but everything went great! All I can say: payment is 100% secure, GDPR-compliant, and you get exactly what's promised. No scam, truly professional!
Stefanie R.
Easy to use!
I'm 62 and not a tech expert lol. Still, I understood everything right away! The interface is super clear and you don't need a complicated manual. My online shop runs much better now and I save time. Thanks! 👍
Klaus B.
Best investment ever
As a small business owner I have to watch my budget. I was unsure if the investment would pay off... After 2 months: revenue is up 320%! It has paid for itself many times over. If you're in doubt, you should definitely try it.
Monika H.
Great value for money!
At first I thought it was too expensive for me... but wow, now I see why! The price is totally fair for the quality you get. It helped me go from page 5 to page 1 on Google. Absolutely awesome 😍
Thomas K.
It really works!
I was skeptical whether it would work as well in Germany. I've tried many tools that did nothing. But with this tool I doubled my traffic in 4 weeks! Works better than anything I've tested so far.
Sabine M.
Customer service is first-class!
I was worried about support since the shop isn't based in Germany. But the customer service is faster than most German providers! Had an issue and got help within 30 min — in German, too! All I can say is perfect.
Markus W.
Finally something trustworthy!
I hesitated because I've been disappointed online many times… but everything went great! All I can say: payment is 100% secure, GDPR-compliant, and you get exactly what's promised. No scam, truly professional!
Stefanie R.
Easy to use!
I'm 62 and not a tech expert lol. Still, I understood everything right away! The interface is super clear and you don't need a complicated manual. My online shop runs much better now and I save time. Thanks! 👍
Klaus B.
Best investment ever
As a small business owner I have to watch my budget. I was unsure if the investment would pay off... After 2 months: revenue is up 320%! It has paid for itself many times over. If you're in doubt, you should definitely try it.
Monika H.
Great value for money!
At first I thought it was too expensive for me... but wow, now I see why! The price is totally fair for the quality you get. It helped me go from page 5 to page 1 on Google. Absolutely awesome 😍
Thomas K.
It really works!
I was skeptical whether it would work as well in Germany. I've tried many tools that did nothing. But with this tool I doubled my traffic in 4 weeks! Works better than anything I've tested so far.
Sabine M.
Customer service is first-class!
I was worried about support since the shop isn't based in Germany. But the customer service is faster than most German providers! Had an issue and got help within 30 min — in German, too! All I can say is perfect.
Markus W.
Finally something trustworthy!
I hesitated because I've been disappointed online many times… but everything went great! All I can say: payment is 100% secure, GDPR-compliant, and you get exactly what's promised. No scam, truly professional!
Stefanie R.
Easy to use!
I'm 62 and not a tech expert lol. Still, I understood everything right away! The interface is super clear and you don't need a complicated manual. My online shop runs much better now and I save time. Thanks! 👍
Klaus B.
Best investment ever
As a small business owner I have to watch my budget. I was unsure if the investment would pay off... After 2 months: revenue is up 320%! It has paid for itself many times over. If you're in doubt, you should definitely try it.
Monika H.
Great value for money!
At first I thought it was too expensive for me... but wow, now I see why! The price is totally fair for the quality you get. It helped me go from page 5 to page 1 on Google. Absolutely awesome 😍
Thomas K.
It really works!
I was skeptical whether it would work as well in Germany. I've tried many tools that did nothing. But with this tool I doubled my traffic in 4 weeks! Works better than anything I've tested so far.
Sabine M.
Customer service is first-class!
I was worried about support since the shop isn't based in Germany. But the customer service is faster than most German providers! Had an issue and got help within 30 min — in German, too! All I can say is perfect.
Markus W.
Finally something trustworthy!
I hesitated because I've been disappointed online many times… but everything went great! All I can say: payment is 100% secure, GDPR-compliant, and you get exactly what's promised. No scam, truly professional!
Stefanie R.
Easy to use!
I'm 62 and not a tech expert lol. Still, I understood everything right away! The interface is super clear and you don't need a complicated manual. My online shop runs much better now and I save time. Thanks! 👍
Klaus B.
Best investment ever
As a small business owner I have to watch my budget. I was unsure if the investment would pay off... After 2 months: revenue is up 320%! It has paid for itself many times over. If you're in doubt, you should definitely try it.
Monika H.
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We will exchange your order in accordance with our policies.
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